Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your air purifier, you may request a return within 30 days of delivery.

Eligibility Requirements:

  • Only unused air purifiers with original tags attached qualify for refunds
  • Original packaging must be intact and undamaged

Refund Process:

  1. Approved refunds will be issued to your original payment method
  2. Shipping fees are non-refundable
  3. Processing time: 1-2 business days (varies by payment method)
  4. For delayed refunds, please email [email protected]

Order Cancellations

  • Orders may be canceled within 30 minutes of placement
  • After 30 minutes, cancellations cannot be processed as orders enter fulfillment
  • If you miss the cancellation window, you may return the item after delivery

Return Procedure

  1. Contact us at [email protected] to initiate a return
  2. For quality issues (damaged/defective items):
    • Provide an unboxing video and photos of the issue
    • We'll arrange free replacement or refund within 1-2 business days
  3. For change of mind returns:
    • Items must be in new condition with original packaging
    • Customer covers return shipping costs

Important Notes:

  • Returns without prior authorization will not be accepted
  • If returned items don't match the described condition, we'll refuse the return and return them to you at your expense
  • Our return address: 179 Bayberry Circle, Unit 206, Burlington, VT,05401, USA

Customer Support

For any questions about our return policy:
📞 Call: +(1)(925) 269-4998
✉ Email: [email protected]

We appreciate your understanding of these policies designed to ensure fair and efficient service for all our customers.